SIT-STORE-SLEEP



Shipping Policy

Areas We Deliver
We ship to everywhere within United States, except for Alaska and Hawaii.

How Will My Order Ship?

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies around New York. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your parcel shipments. For other delivery, such as sofas and beds, you'll be reached to set a time for delivery. We encourage you to track your package online or on the phone with the carrier. Be sure to contact us at hi@thesmartsofa.com if anything seems unusual with the progress of the shipment. Please note we cannot ship to P.O. Boxes or Military APOs.

We have three methods of shipment available: Parcel, Standard and White Glove.

Parcel (FedEx) - We will ship smaller, lighter items via FedEx. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 10 business days.

We do not require an adult signature for deliveries.

Standard Delivery - A freight carrier(Ceva Logistics) delivers this item. Your purchase will be delivered in to your apartment, at your door. Keep in mind that products that ship this method are either too large or heavy to ship with FedEx, so you may require the assistance of a friend or family member at delivery. More than two flights up may be subject to additional fees.

All of our delivery providers do require a 2 to 4 hour window for delivery, which will be communicated either by phone or email. We offer appointment windows between 9:00 A.M. and 6:00 P.M., Monday through Saturday.

Damage Inspection: Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

White Glove Delivery

Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us at hi@thesmartsofa.com or the carrier.

Assembly Service: None

Packaging: The shipper will remove and dispose all packaging.

Additional fees for this service may apply.

When Will My Order Arrive?

Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. Each lead time varies based on many different factors. In stock items can be shipped the same day or within 48 hours. Out of stock items require a longer time(e.g. 6-8 weeks). Each product page on our site includes the "Estimated Delivery Date" to give you an idea how quickly you'll receive your item.

For Parcel (FedEx) shipments within the United States, delivery may take between 1 and 10 business days after your order is picked up from the warehouse.

For Standard and White Glove shipments, delivery usually takes between 1 and 7 days from when your order leaves the warehouse. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us at hi@thesmartsofa.com Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent before delivery. We take extra steps to make sure your item is delivered in perfect condition.

Tracking Packages

Click on the “Track Packages" link in the email you receive regarding your shipment.

 

Changing Address

You can change the shipping address of an item after your order has been placed, by logging into “My Account”. (Please note that we are unable to change the address for any items that have already shipped out of the warehouse.)