Return Policy

ORDERS must be paid in full. Lead time starts when the orders are paid in full.
 STORE/WAREHOUSE PICK UP: Customer will be contacted when merchandise is ready to pick up. Merchandise not retrieved within 7 days will be subject to a storage fee of $60/wk. Customer is fully responsible for transporting and loading their merchandise with no assistance from THE SMART SOFA  employees.THE SMART SOFA is not responsible for supplying packaging for floor model pickups.
 SCHEDULING YOUR DELIVERY: The delivery date on your order is ESTIMATED.  The actual delivery date may change due to circumstances beyond our control. Should the customer need to reschedule, 48 hour notice is required.
CANCELLATION: Orders may be canceled or revised within 3 days of placing the order unless delivery is scheduled. A 40% restocking fee will apply for any cancellations and/or changes made after the 3 day grace period.
 RETURN POLICY: Merchandise in new condition may be returned within 5 days of delivery with a 40% restocking fee and an additional $ 180 delivery charge. Floor samples and Clearance items are sold “AS-IS” and are not returnable.                                          
FLOOR SAMPLES: All floor samples are FINAL sales. There is no grace periodfor Floor Sample Sales and they cannot be revised or canceled.
 FACTORY WARRANTY: THE SMART SOFA offers a 1 year Limited Warranty against any workmanship or material. The warranty does not apply to the mishandling of the merchandise. Self-assembly voids the warranty. Warranty does not cover lighting. Rugs are under warranty for 30 days. Mattresses are under warranty for 2 years.
 DELIVERY: THE SMART SOFA is not responsible for damages to items that were not properly removed, prior to our arrival. Our team is not authorized or insured to move items other than the merchandise being delivered. Delivery crew are not authorized or insured to mount or drill any merchandise on to your wall, nor do we connect or disconnect any media equipment. Customer is responsible for the furniture you have purchased fitting through the room, all elevators, stairwells, corridors and doorways. An additional fee of $20 per floor will be charged for a walk-up at the time of delivery. If upon delivery, the furniture does not fit, the customer will be responsible for another delivery fee and a 40% restocking fee.
PACKING SLIP: At the end of delivery please inspect your new furniture carefully. Any damaged or missing merchandise must be noted on the Packing Slip, prior to the departure of the delivery crew. There is no refund and recourse if there is no notation on the packing slip. Any clerical errors are subject to correction. Do not allow the delivery team to leave without inspecting your merchandise and making necessary notations on the packing slip. If a surrogate receives the merchandise on your behalf, you are still responsible for making sure all merchandise is accounted for, in satisfactory condition and if necessary, notations are made on the packing slip. Your surrogate’s signature is binding.
 COMMERCIAL USE: All THE SMART SOFA upholstered furniture does not meet California Technical Bulletin CA133 for commercial use. Commercial customers assume full liability for any upholstery sales used in a commercial setting.